Why should I register with Gourmet Express?
By registering* your name and email address with us, you will be notified
by email of our incredible Flash Sales Events. Flash Sales are limited
time, highly discounted sales of featured products. All sales during our
Flash Sales Event are first come first serve. When all the boxes of the
featured product are gone, the sale is over. By registering with us, you
will be notified in advance of this excellent opportunity for fantastic
*Registering automatically happens when you submit an order to Gourmet Express for
How soon can I get my first order
Your first order can be delivered within 24 hours of completing your
order form for the first time.
How do I order?
There are three easy steps to order:
Browse through the products and put checkmarks
next to the items for which you would like, and press 'next' when you are ready to order.
Type in your discount if you have one, then press next to proceed.
Select the quantity of each of the items you want delivered, fill in your information and hit send. Your order will be delivered where you want it, when you want it.
It's fast, easy, and
Can my order be any size?
There is no minimum order.
Can I change my order or cancel my
You can change or cancel your order anytime by either emailing us at email@example.com
or call direct at 604-649-9684
Can I order by phone?
Yes, you can order by phone anytime by calling 604-649-9684
How long will the food last in my
Any of our products that are flash frozen and vacuum sealed will last up
to one year in your freezer. Product that is flash frozen but not vacuum
sealed (Individually Quick Frozen or IQF) will last up to five months in
Where do you get your products from?
We have many great relationships with our suppliers; some of whom have
been with us from the beginning. We try to buy "Canadian" as
much as possible. For example, almost all of our chicken and beef comes
from B.C. and Alberta.
Our fish comes from all over the world and is guaranteed to
be wild, not farmed. Any product that is deemed "Organic" must
meet the highest industry standards and certification.
How can Gourmet Express be so inexpensive?
Gourmet Express purchases in large quantities which allows us to pass
along incredible savings to our customers. Prices are also determined by
season, product availability, and world markets. We believe that we have
one of the best and most efficient purchasing, packaging and distribution
systems in the industry. Our centralized location and just-in-time supply
chain allows us to pass along great savings to our loyal customers. In
addition, we do not have retail locations with high overheads. By keeping
our overhead extremely low, we can purchase premium product without
having to pass along premium prices to our customers!
What if I don't know how to cook
Cooking instructions are on the side of the box of each prepared item.
Plain products (steaks etc.) are to be cooked to taste.
Can I return a product?
Our guarantee is rock solid. If you are not completely satisfied with our
products, then we will offer you a choice of a full refund of the remaining
portion of the product, exchange, credit.
Where does Gourmet Express deliver to?
We can deliver to anywhere in Greater Vancouver in 24 hours. Contact us for more information at firstname.lastname@example.org
Do I have to be home to receive my
Since our products are frozen, they should be put into your
freezer/refrigerator soon after delivery. Therefore someone should be
home to receive delivery. Our drivers are very accommodating and will
deliver when its convenient for YOU, not us.
Give us our instructions as to when and where; and we'll be there!!
I live in an apartment, can I receive
Absolutely. Apartments are no problem. Just don't forget to give us your
buzzer number and a time that is convenient for YOU.
Will you deliver to my office / place
You bet!. We can arrange to deliver to your work
place near the end of your work day or whenever you want.
What are the delivery charges?
There is no charge for delivery, regardless the size of your order.
Can I change my delivery time/date
after I order?
If you need to change the date and /or time of your delivery, please call
us as soon as possible at 604-649-9684. There are no extra
charges or fees for changing your delivery details.
Can I arrange to have Gourmet Express deliver to
my friend's house?
Yes, we can deliver to wherever you need the order to go. Contact us for
Does Gourmet Express deliver internationally?
Although we do get the occasional request; we cannot, at this time,
deliver outside of British
How do I pay for my order?
Payment for your order is collected by our driver upon delivery. We
accept cash, Visa, MasterCard, personal and company cheques.
For personal or corporate gifts, payment can be arranged before delivery.
Does Gourmet Express accept personal cheques?
Yes, we accept personal cheques as long as the
address on the cheque matches the delivery
Are there delivery charges?
No, there are no delivery charges added to your
have a question that has not been covered in the FAQ; or you have a
comment or suggestion; please email us at email@example.com